Frequently Asked Questions (FAQ)
1. What is Marvella Dess?
Marvella Dess is an online shopping platform offering a wide selection of high-quality and trending products shipped directly from global suppliers to customers around the world, especially in the United States.
2. Where are your products shipped from?
Our products are fulfilled by trusted suppliers and warehouses located in the United States, Europe, and Asia, depending on product availability.
3. Do you ship to the United States?
Yes! We ship to all U.S. states, including APO/FPO addresses.
4. Do you offer international shipping?
Yes, we provide shipping worldwide. Delivery times may vary depending on your location.
5. How long does delivery take?
Processing Time: 1–3 business days
Standard Delivery (USA): 7–15 business days
International Delivery: 10–20 business days
Please note that delays may occur during peak seasons or due to customs.
6. Will my items arrive in one package?
Depending on product availability and suppliers, items may arrive separately if you order multiple products. This helps speed up delivery and avoid delays.
7. Are there customs or import fees?
Most orders do not require additional customs fees. However, international customers are responsible for any import duties required by their country.
8. How can I track my order?
Once your order has been shipped, a tracking link will be sent directly to your email. You can track your shipment at any time.
9. What if my order is delayed?
Shipping delays may occur due to customs, international transit, or seasonal demand. If your order appears delayed, please contact us and we will assist you as soon as possible.
10. What is your return policy?
We accept returns within 14 days of delivery as long as the item is unused, undamaged, and in its original condition. Please contact our support team for return instructions.
11. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us with your order number and clear photos. We will review the issue and provide a replacement or solution.
12. How can I contact customer support?
📩 Email: support@marvelladess.com
Our team responds within 24–48 business hours.